Local Authorities
Speaking different languages – A Changemakers approach to being understood
Leading transformation always sounds like a great opportunity, shaping the future of an organisation in your own hands. It is shifting of the culture, assumptions, and purpose towards a bright future through a radical change that orientates us to a new direction. It sounds great until you get to that leadership meeting. There you are…
Read MoreCovid-19 Recovery – A Game of Two Halves
In the last few months, we have been speaking to Chief Executives about their experiences resulting from the Covid outbreak, and a pattern has started to emerge from these conversations. We also, and not surprisingly, have found that this pattern was reflected in other sectors and that there were several key takeaways for executive teams.…
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Functional Design Specification for a Self-Service Portal
Functional Design Specification for a Self-Service Portal Demand reduction through self-service on-line CLIENT Dr Susan Priest -CEO at Folkestone and Hythe District CouncilHeather Lumby – Exec Director at iESE ACTIVITY Functional Design Specification for a Self-Service Customer Service Portal KEY ISSUES: Folkestone and Hythe District Council is the local authority for Folkestone, Hythe and the…
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Digital Access Pathway to Social Services for Older People
DIGITAL ACCESS PATHWAYS TO SOCIAL SERVICES FOR OLDER PEOPLE Using Ethnographic Research Methods to reinvent on-line Access to Social Services CLIENT Department of Health and Stockport Council – Adult Social Care ACTIVITY Stockport Council – Adult Social Care provide services to older people living within the geographical area This project was initially commissioned by the…
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World Café Event for Health Digitalisation Project
WORLD CAFE EVENT FOR HEALTH DIGITALISATION PROJECT Delivering service user insights for Health and Social Care Professionals through sharing individual experiences CLIENT Department of Health, The Inner North West London Health Authority and Westminster Council ACTIVITY Common Assessment Framework (CAF) Digitalisation Project KEY ISSUES: In a drive to improve the flow of sensitive patient information…
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