Covid-19 Recovery – A Game of Two Halves

In the last few months, we have been speaking to Chief Executives about their experiences resulting from the Covid outbreak, and a pattern has started to emerge from these conversations. We also, and not surprisingly, have found that this pattern was reflected in other sectors and that there were several key takeaways for executive teams.…

Read More
lady cashier smiling to a customer

Functional Design Specification for a Self-Service Portal

Functional Design Specification for a Self-Service Portal Demand reduction through self-service on-line CLIENT Dr Susan Priest -CEO at Folkestone and Hythe District CouncilHeather Lumby – Exec Director at iESE ACTIVITY Functional Design Specification for a Self-Service Customer Service Portal KEY ISSUES: Folkestone and Hythe District Council is the local authority for Folkestone, Hythe and the…

Read More
hands of an old man typing on a laptop

Digital Access Pathway to Social Services for Older People

DIGITAL ACCESS PATHWAYS TO SOCIAL SERVICES FOR OLDER PEOPLE Using Ethnographic Research Methods to reinvent on-line Access to Social Services CLIENT Department of Health and Stockport Council – Adult Social Care  ACTIVITY Stockport Council – Adult Social Care provide services to older people living within the geographical area  This project was initially commissioned by the…

Read More
World Cafe guidelines art

World Café Event for Health Digitalisation Project

WORLD CAFE EVENT FOR HEALTH DIGITALISATION PROJECT Delivering service user insights for Health and Social Care Professionals through sharing individual experiences CLIENT Department of Health, The Inner North West London Health Authority and Westminster Council  ACTIVITY Common Assessment Framework (CAF) Digitalisation Project  KEY ISSUES: In a drive to improve the flow of sensitive patient information…

Read More